November 15, 2012

Pepco Announces Their Launch of iFactor’s StreetLight Outages System

In the news today: Pepco went public with the launch of their Streetlight Reporting System! iFactor worked diligently with Pepco to make this functionality available to Pepco customers. Major media sites that have picked up the story include The Wall Street Journal, CBS and CNBC. It’s been great watching the buzz about one of our solutions.

Pepco’s Streetlight Reporting System is available on their website at:

Their press release is below:

Pepco Launches New Streetlight Reporting System

Streamlined Internet Reporting System is Interactive, Easy to Use

WASHINGTON, D.C. – Pepco has launched a new upgraded streetlight reporting system for its customers. The new streamlined reporting system improves the ability of customers to use pole numbers and addresses to submit streetlight outages via the Internet. With the click of a mouse, customers can access maps depicting streetlight locations using the “Bing” mapping engine that is easy to read and use.Once a streetlight problem is reported, the new reporting system sends the customer an email with a tracking number, location and pole number. When a streetlight is submitted for repair, the respective icon on the map will appear red; once the light has been repaired, its respective icon will turn green. In most cases the streetlight will be repaired within 15 days. An email confirmation will be sent to the customer when the service request has been completed.

“This new streetlight reporting system provides customers with consistent feedback when an outage is reported and when it is restored,” said Thomas H. Graham, president, Pepco Region. “This system allows Pepco to record comprehensive outage data for streetlights and outage reports and should eliminate the data problems that result in extended streetlight outages.” Access to the new reporting system is displayed on the home page of under Alerts and Outage Information.For more information and updates, visit, follow us on Facebook and Twitter at PepcoConnect and download our mobile app at


One feature of Pepco’s streetlight reporting system that is particularly exciting is that they have also chosen to display lights on their map that are serviced by Montgomery County and the District of Columbia, who also maintain lights in their area. If a customer mouses over a District of Columbia light, the reporting system provides the customer with a phone number to report the light. If a Montgomery County light is selected, Pepco’s map provides a link to the Montgomery County website to report the light.

Congratulations to Pepco on their big launch!