August 20, 2020
New Podcast! Achieving a 50% E-Bill Adoption Rate with the City of Sacramento
Many of us humans are creatures of habit, which is why getting your customers to shift from paper to paperless bills can be difficult. Though, if going paperless is made easy and the benefits communicated clearly, boosting paperless adoption rates is possible.
In this episode of Experience Better: The CX Podcast™, we hear from a panel of customer service experts from the City of Sacramento, Department of Utilities as they discuss their experience implementing a program to achieve a nearly 50% paperless adoption rate. Tune in to hear best practices for reaching e-bill adoption goals and some challenges they had to overcome to enhance the bill delivery experience for their customers.