April 15, 2020

Utilities Are Ripe for Disruption⚡Are You Ready? New Podcast Episode

The utility industry has seen its fair share of change over the past 20 years. And utility customers, they’re caught in the middle of a customer experience revolution that’s rapidly changing their expectations and preferences. Just how are utilities supposed to keep up in these dynamic times? 

In the latest episode of Experience Better: The CX Podcast, we asked market research and CX expert, Bill LeBlanc, to discuss how design thinking, customer empathy, and disruption play a key role. Tune in to learn how you can shape your company’s future through better CX. 


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