May 13, 2020

📝Tips For Marketing Your CX Tools – New Podcast!

The latest episode of Experience Better: The CX Podcast uncovers how customers are often unaware of their utility’s offerings, like mobile apps and outage maps. However, given the strong link between customer satisfaction and self-service tools, promoting these tools should be a top priority. You’ve got them, flaunt them!

 Listen to Alison Copeland, Senior Director of Marketing at KUBRA, explain how you can effectively market your self-service tools by:

  • Educating your employees on the tools available and how to use them
  • Promoting CX tools on your website, monthly bills, and social media
  • Prioritizing your marketing by customer preferences and usage

 

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