May 13, 2020
📝Tips For Marketing Your CX Tools – New Podcast!
The latest episode of Experience Better: The CX Podcast™ uncovers how customers are often unaware of their utility’s offerings, like mobile apps and outage maps. However, given the strong link between customer satisfaction and self-service tools, promoting these tools should be a top priority. You’ve got them, flaunt them!
Listen to Alison Copeland, Senior Director of Marketing at KUBRA, explain how you can effectively market your self-service tools by:
- Educating your employees on the tools available and how to use them
- Promoting CX tools on your website, monthly bills, and social media
- Prioritizing your marketing by customer preferences and usage