March 12, 2020
New Podcast Episode! Why Print and Mail Still Matters
Digital, digital, digital–that’s all we seem to hear about these days. But before you go and ditch your paper bills for e-bills, you should know that snail mail is still a top choice for many of your customers. In fact, a 2018 KUBRA survey found that as many as 42% of consumers chose mail as their preferred method of receiving bills and statements.
In the latest episode of Experience Better: The CX Podcast™, we challenge the misconception that print is dead with evidence to show that printed bills are still a crucial touchpoint for your customers. Tune in to hear why you should keep this, so-called, old-fashioned channel in your customer experience strategy.