February 22, 2021

New Podcast Episode! How Mastercard Bill Pay Exchange is Bringing Innovation to the Bank Bill Payment Channel

Consumers’ bill pay behaviors have changed drastically and rapidly over the past years, moving away from paper payments to electronic. And bank websites are among the most popular. In fact, 54% of consumers prefer to use their bank website to make bill payments, compared to the 14% of consumers who prefer mailed paper bills, according to the 2020 KUBRA Billing and Payment Report. While this percentage will continue to grow, consumers also expect more improvement and innovation from their bill payment channels, including the bank bill pay.

In this episode of Experience Better: The CX Podcast, we interview Manal Toukan, Senior Vice President, Bill Pay at Mastercard, to tell us about the Mastercard Bill Pay Exchange solution and the innovation and transformation it brings to the bank bill payment channel as well as the benefits this solution delivers to billers and customers alike. 


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