March 24, 2021

New Podcast Episode Explains Which Utility Customers Benefit From Pre-Pay Solutions Most and Why

Utilities looking to expand their payment options, reduce debt, and boost customer experience need to look no further than pre-pay energy solutions. This popular “load and go” model allows customers to add money to their utility account before energy is used, giving customers more control over their energy usage and payment schedule. It’s for these reasons that pre-pay appeals to such diverse groups of people, including those who prefer (or need) smaller, more manageable payment sizes and those seeking the flexibility to voluntarily turn the power on/off at vacation or rental properties.

In the latest episode of Experience Better: The CX Podcast, we interview Lauren Papagalos, Product Marketing Manager at KUBRA, as she identifies the wide range of customers pre-pay appeals to and why.

Press play to gain a better understanding of:

  • Who the top beneficiaries of pre-pay are
  • How pre-pay benefits a diverse range of demographics from Millennials to wealthy individuals
  • Why the pandemic has made pre-pay an attractive solution for individuals and businesses accumulating debt

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