October 2, 2020
New Podcast Episode! Why You Should Offer Pre-Pay Options in the Wake of COVID-19
The COVID-19 pandemic has created economic uncertainty for many consumers today, leaving utilities looking for solutions to help their cash-strapped customers. Enter pre-pay energy programs. They give customers the flexibility to pay only for the energy they want or need.
In the most recent episode of Experience Better: The CX Podcast™, we speak to Jamie Wimberly, CEO at DEFG about what pre-pay energy is, which of your customers would benefit most from such programs, and why it’s a critical payment option in today’s uncertain landscape.
Join us to learn how pre-pay programs can increase customer satisfaction by providing your customers with more control over energy consumption and payment scheduling.