March 12, 2014

KUBRA and Emerald Coast Utilities Authority Sign an E-Payments Contract

Coppell, TX — March 12, 2014 — KUBRA, a customer interaction management solution provider, today announced it has signed an agreement with the Emerald Coast Utilities Authority (ECUA) to provide a cloud-based e-payments solution. ECUA provides utility services, which include water, wastewater, and sanitation. ECUA owns, operates, and maintains production and distribution systems serving approximately 100,000 customers in Escambia County and the City of Pensacola, FL.
ECUA will be deploying the KUBRA EZ-PAY™ solution to support desktop, IVR, and Call Center on-demand payments. This consumer-funded expedited payment solution will provide ECUA customers with a wide variety of payment types and interaction channels for easy and convenient payment options.
“The recent ECUA contract highlights the momentum we are gaining in the highly competitive on-demand payments space,” said Rick Watkin, President and CEO of KUBRA. “There a lot of options in the marketplace, and ECUA choose KUBRA for the strength of our offering and strong track record in supporting mission-critical payment applications.”
KUBRA provides customer interaction management solutions to some of the largest utility, insurance, financial services, healthcare, and communication companies across North America. Our portfolio of integrated multi-channel outsource solutions includes document print and mailing, e-billing and self-service, document management, and payment solutions. With over 500 clients and 1 billion customer interactions annually, KUBRA enables innovative performance-driven value to its clients every day.