June 26, 2013
KUBRA and HRSD Go Live with Digital Postal Mail from Zumbox
Mississauga, ON — June 26, 2013 — KUBRA, a customer interaction management solution provider, today announced that HRSD has gone live with Digital Postal Mail from Zumbox. HRSD provides wastewater treatment services to 17 cities and counties of southeast Virginia, an area of over 3,100 square miles with a population of 1.6 million. This new digital customer communication channel will improve the customer experience and increase paperless adoption among its customers.
“We are excited to implement HRSD into this new and important customer engagement channel,” said Rick Watkin, President and CEO of KUBRA. “We continue to see incredible paperless adoption rates with our unique multiple channel document delivery program enabling billers to engage with their customers online at their defined destination.”
“HRSD is pleased to offer this free and simple solution to our customers that may want to move their document delivery, filing and bill payment online and into a digital mailbox,” said Melissa Josey-White, HRSD’s Chief of Customer Information Services.
With the addition of Digital Postal Mail from Zumbox, HRSD will have three e-bill consolidator networks in production along with its self-service website.
KUBRA provides customer interaction management solutions to some of the largest utility, insurance, financial services, healthcare, and communication companies across North America. Our portfolio of integrated multi-channel outsource solutions includes document print and mailing, e-billing and self-service, document management, and payment solutions. With over 500 clients and 1 billion customer interactions annually, KUBRA enables innovative performance-driven value to its clients every day.