May 31, 2012

Hydro One goes live with iFactor Consulting’s mobile app

Hydro One recently implemented the outage communications module of iFactor Consulting’s mobile device applications, a suite of reusable software modules that allows utilities to quickly deliver self service solutions to their customers. The free smartphone app is available on iPhone, Android, and BlackBerry devices, and is available in the app store for each specific device.
With this new app, customers will have access to the same outage information provided on the Hydro One online outage map, Storm Center (, which is also powered by iFactor. Outage data for both planned and unplanned outages is displayed using an interactive Storm Center map, and summary information by region and district is available in a chart format. Data from the Storm Center site is delivered directly to the app from the utilities’ outage management system, including estimated restoration, crew status, and probable cause.
Hydro One’s mobile app also includes a news module, which delivers news directly to the app. Users can easily browse titles and view full article content within the mobile app.
“Hydro One customers want the ability to access information instantly – where and when they want it,” said Michael Winters, SVP & CIO, Hydro One. “Our new mobile app delivers this. We are proud to be the first electrical utility in Canada to provide this free app to our customers.”
Hydro One delivers electricity safely, reliably and responsibly to homes and businesses across the province of Ontario and owns and operates Ontario’s 29,000 km high-voltage transmission network that delivers electricity to large industrial customers and municipal utilities, and a 121,000 km low-voltage distribution system that serves about 1.4 million end-use customers and smaller municipal utilities in the province. Hydro One is wholly owned by the Province of Ontario.