March 11, 2014
iFactor Launches Customer Communication Solutions for United Illuminating, Green Mountain Power, and SMECO
iFactor Consulting is pleased to announce that the fourth quarter of 2013 included launches of our Notifi solution for United Illuminating in Connecticut and Green Mountain Power in Vermont, as well as a dual launch of our Notifi solution and iFactor Mobile apps for Southern Maryland Electric Cooperative (SMECO).
United Illuminating’s Notifi implementation focuses on outage alerts, providing proactive alerts for outage notifications, estimated restoration time updates, and restoration notifications, as well as two-way text message communication that allows customers to register an account, add an account nickname, sign up for alerts, and pause or resume alerts. United Illuminating provides outage alerts by SMS text message, email, and text-to-speech voice message. The Notifi solution also allows administrative users at United Illuminating to broadcast ad hoc messages about storm activity to customers registered for alerts.
The United Illuminating Company (UI) is a New Haven-based regional electric distribution company providing services to 325,000 residential, commercial and industrial customers in the Greater New Haven and Bridgeport areas.
Green Mountain Power Green Mountain Power’s Notifi implementation was launched in November 2013. The implementation includes proactive outage alerts and two-way text message communications, and allows admin users at Green Mountain Power to send broadcast messages to customers by zip code. Proactive outage alerts are sent for new outages, updates to estimated restoration times (ERTs), and power restoration. Two-way text messaging allows customers to register for alerts, set nicknames for accounts, pause and resume messaging, report an outage, request outage status, unsubscribe from alerts, or receive a list of available text messaging commands. Green Mountain Power has been promoting the new text alert system on its Twitter and Facebook pages, as well as on its web site. As of February 7, over 3,000 customers have registered to receive alerts.
Green Mountain Power is a statewide electricity utility based in Colchester, Vermont, providing services to more than 250,000 customers.
Working with iFactor in the fourth quarter, SMECO launched an SMS text messaging service and a mobile app for iOS and Android devices. These tools join an outage map and outage reporting tool powered by iFactor’s Storm Center product to complete SMECO’s Outage Communications System.
The text messaging service powered by iFactor’s Notifi solution allows SMECO members to use two-way SMS text messages to register for alerts, report an outage, request an outage update, and pause and resume messages.
The mobile app allows members to make one-time payments to their accounts, to view SMECO’s outage map, and to report outages and receive outage updates. Payments require a log in with a utility account number and billing zip code, while outage reporting requires a zip code and either an account number or phone number.
SMECO is a customer-owned electric cooperative providing electricity to over 154,000 members in southern Prince George’s County, and in Charles County, St. Mary’s County, and all but the northeast portion of Calvert County, Maryland.
About iFactor Consulting
iFactor Consulting develops customer communications solutions for the utility sector, delivering information to more than 100 million people in North America through deployments at more than 30 utilities. iFactor’s solutions allow utilities to leverage connected technologies such as the web, mobile web, and smart phones to interact with their customers. Visit www.kubra.com for more information.
Alison Copeland, KUBRA