June 1, 2016

KUBRA Announces Complete Customer Experience Management Solution Offering

Today, KUBRA announces changes to the company’s overall product offering. Integrating KUBRA, the industry leader in digital and traditional billing and payment solutions, with newly acquired iFactor, the market leader in outage communications, repositions the company as a complete customer experience management solution provider with core competencies in meter-to-cash and outage communications.
The KUBRA suite of products and capabilities includes four primary categories:

  • Billing and Payments – a complete and fully integrated portfolio of e-billing, e-payment and print-based solutions for managing the customer billing and payment process
  • Mapping – online and mobile maps providing customers with access to map-based information about outages, work orders, gas leaks, infrastructure improvements and more
  • Alerts and Preference Management – automated outbound alert processing, interactive communication capabilities and a preference management interface for customers
  • Mobile Apps – mobile apps are compatible with the suite of KUBRA offerings as well as other providers and offer customers access to account management, outage information, bill presentment, payment transactions, energy analytics, contact information, news, social media and more

“I am very excited about our expansive product capabilities and solutions we provide to the market as we continue to lead the digital evolution of intelligent Customer Experiences for all industries,” said KUBRA President and CEO Rick Watkin.
This offering shift positions KUBRA as the most complete customer experience management solution provider for utility, insurance and government entities. To learn more, visit www.kubra.com.
KUBRA provides customer experience management solutions to some of the largest utility, insurance and government entities across North America. Our portfolio of meter-to-cash and outage communication solutions includes billing and payment, mapping, mobile apps and proactive communications solutions for customers. With more than 1 billion customer experiences annually, KUBRA provides performance-driven value to more than 550 clients every day. KUBRA is an operating subsidiary of the Hearst Corporation. Visit www.kubra.com for more information.