August 5, 2014
Pepco Holdings Connects Customers to New Self-Service Tools with iFactor Mobile App
TEMPE, Arizona (August 5, 2014) – Pepco Holdings Inc. (PHI) recently released a new mobile app for customers of its subsidiaries Pepco, Delmarva Power and Atlantic City Electric. Developed by iFactor, the new app includes a full redesign of the user interface and provides new functions including the ability to view and pay bills, enroll in paperless billing, access energy usage information and report streetlight issues.
Through the app, PHI customers can make payments, view bills and sign up for paperless billing. Customers can now use the apps to pay bills from a checking account, savings account, money market account, debit card or credit card. The app also provides customers with access to their last 12 months of bills in PDF form, allowing them to better budget for the months ahead using historical data. Using the new app, customers can even enroll for paperless billing.
PHI customers can now view energy usage for multiple locations, compare their usage to similar locations and review seasonal tips for reducing energy usage. Through the app, PHI customers have access to monthly energy usage data and comparisons to energy used by similar properties. In addition, the app includes data from the utility’s smart meter network, providing access to charts showing daily and weekly energy usage to customers who have smart meters.
Outage reporting capabilities were also enhanced in the Pepco app by adding a map-based streetlight reporting tool for reporting issues such as flickering lights, lights out at night or lights on during the day. For those streetlights managed by Pepco, the tool allows customers to easily locate and report streetlights with issues using a nearby address or with location-based zooming enabled by their smartphones. The app also provides information for streetlights managed by other entities such as local government organizations. The streetlight reporting functionality is a planned addition for both the Atlantic City Electric and Delmarva Power versions of the app in the future.
The new app is part of PHI’s ongoing commitment to enhancing customer service and providing customers the information they need. Download information for the app can be found at the Pepco website, at the Delmarva Power website, at the Atlantic City Electric website, or directly through the iTunes and Google Play stores.
About Pepco Holdings Inc.
Pepco Holdings Inc. is one of the largest energy delivery companies in the Mid-Atlantic region, serving about 2 million customers in Delaware, the District of Columbia, Maryland and New Jersey. PHI subsidiaries Pepco, Delmarva Power and Atlantic City Electric provide regulated electricity service; Delmarva Power also provides natural gas service.
iFactor develops customer communications solutions for the utility sector, delivering information to more than 140 million people in North America through deployments at more than 40 utilities. iFactor’s solutions are changing the way utilities approach customer communications, allowing utilities to leverage connected technologies such as the web, mobile web and smartphones to interact with the customers’ channel of choice. Visit http://www.kubra.com for more information.
Alison Copeland, KUBRA