October 21, 2015

Upper Peninsula Power Company Signs Contract with KUBRA as Industry-Leading Omni-Channel Billing and Payments Solutions Provider

Coppell, TX — October 21, 2015 — KUBRA, a customer interaction management solution provider, today announced finalizing a contract with Upper Peninsula Power Company (UPPCO). With 52,000 electricity customers and growing, UPPCO serves home and business accounts spanning the Upper Peninsula of Michigan. UPPCO’s customers consist primarily of rural homes as well as the forestry, tourism and manufacturing industries. KUBRA was the superior option for UPPCO to secure a complete all-in-one solution for their needs.
KUBRA will address UPPCO’s need to improve efficiencies of processing and reconciling payments, providing up-to-date billing information to their customers, expanding payment channel options as well as increasing the adoption of paperless billing.
“At KUBRA, we take pride in being the single platform solution for our clients,” said Rick Watkin, President and CEO of KUBRA. “We endeavor to be the driving force behind the success of our clients’ simplified processes and streamlined efficiencies resulting in an overall better customer experience.”
Historically, UPPCO had utilized multiple service providers, maintaining multiple service contracts and points of contact. By selecting KUBRA’s omni-channel solution, UPPCO will be utilizing document composition, print and mail, e-billing platform, payment processing, and remittance lockbox processing all from a single-source provider.
KUBRA provides customer interaction management solutions to some of the largest utility, insurance, financial services, healthcare, government, and communication companies across North America. Our portfolio of integrated omni-channel outsource solutions includes document print and mailing, e-billing and self-service, document management, and payment solutions. With over 500 clients and 1 billion customer interactions annually, KUBRA enables innovative performance-driven value to its clients every day.