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February 19, 2019

SMECO Deploys KUBRA IQ Chatbots to Improve Customer Experience

Southern Maryland Electric Cooperative (SMECO) provides electric service to all of Charles and St. Mary’s… Continue reading

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October 23, 2018

Atmos Energy Sets Sights on Customer Satisfaction with a Document Redesign

Atmos Energy Corporation is one of the largest natural gas-only utilities in the United States.… Continue reading

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June 12, 2018

Large Energy Company Uses iDoxs and iMail to Grow Paperless Billing Rate

One of the largest regulated utilities in the U.S. offers electric and gas distribution throughout… Continue reading

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November 20, 2017

SMECO Increases Customer Engagement with Upgraded Notifi and iMobile Solutions

This case study discusses the challenges that were facing SMECO and the solutions that were… Continue reading

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November 8, 2017

Indianapolis Power & Light Company Deploys Indoor and Outdoor Self-Service Kiosks

This case study discusses the challenges facing Indianapolis Power & Light Company and the solutions… Continue reading

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