Case Studies

September 12, 2019

Georgia Power Enhances Customer Satisfaction with Automatic Surveys

Georgia Power is the largest electric subsidiary of Southern Company. Serving 2.6 million customers, the… Continue reading

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June 13, 2019

City of Long Beach Turns to KUBRA EZ-PAY to Meet On-Demand Payment Needs

Home to approximately 470,000 people, the innovative City of Long Beach offers all the world-class… Continue reading

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May 7, 2019

PNG Revives Credit Card Acceptance with KUBRA EZ-PAY

Pacific Northern Gas Ltd. (PNG) has owned and operated a natural gas transmission and distribution system… Continue reading

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February 19, 2019

SMECO Deploys KUBRA IQ Chatbots to Improve Customer Experience

Southern Maryland Electric Cooperative (SMECO) provides electric service to all of Charles and St. Mary’s… Continue reading

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October 23, 2018

Atmos Energy Sets Sights on Customer Satisfaction with a Document Redesign

Atmos Energy Corporation is one of the largest natural gas-only utilities in the United States.… Continue reading

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June 12, 2018

Large Energy Company Uses iDoxs and iMail to Grow Paperless Billing Rate

One of the largest regulated utilities in the U.S. offers electric and gas distribution throughout… Continue reading

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