Case Studies

July 24, 2017

Upper Peninsula Power Company Implements Retail Cash Payment Solution

Upper Peninsula Power Company implements a retail cash payment solution to address the needs of their unbanked, underbanked, and cash preference customers.

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February 7, 2017

Lakeland Electric Implements Self-Service Kiosk Platform

This case study discusses the challenges facing Lakeland Electric and the solutions that were created… Continue reading

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January 20, 2017

Midcontinent Communications implements a multi-channel e-billing and e-payment platform.

Midcontinent Communications (Midco) provides broadband Internet, digital and High Definition television, and local and long-distance… Continue reading

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January 15, 2017

The United Illuminating Company Deploys a Fully-Integrated Business Process Outsourcing (BPO) Solution

The United Illuminating Company (UI) was faced with the challenge of needing to replace their… Continue reading

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January 8, 2017

City of Fort Collins Utilities Implements Comprehensive E-Billing and Self-Service Solution

Fort Collins Utilities did not have an e-bill solution when they began to look at vendors in 2008. They wanted to deploy a solution that did not require them to make any changes to their CIS System and required very little effort to deploy. Most importantly, they wanted to eliminate a high percentage of their paper-based billing in a short period of time and set aggressive adoption goals of 10% within one year, 20% within 2-3 years and 30% within 3-5 years.

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July 20, 2016

Entergy Outage Communications Program Engages Customers

Entergy delivers electricity to 2.8 million utility customers in Arkansas, Louisiana, Mississippi, and Texas. In 2009, Entergy’s satisfaction scores for outages were lower than other transaction types, and 30% of respondents gave Entergy a poor rating in keeping customers informed about outages. This case study discusses the journey Entergy made from 2009 to 2016 to meet its customers’ needs for information and move from communicating to customers to engaging with customers.

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