Infographics

March 20, 2018

Following Millennials

There are currently an estimated 80 million millennials living in the United States.¬†These millennials, individuals… Continue reading

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February 20, 2018

Domo Arigato, Mr. Roboto: The Future of Chatbots

As Artificial Intelligence and Natural Language Processing continue to improve, chatbots have become increasingly prevalent… Continue reading

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February 13, 2018

Are Your Utility Messages TCPA Compliant?

Maintaining regulatory and legislative compliance is more important for the utility industry than ever before.… Continue reading

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November 3, 2017

Plotting Your Customer Experience Course: Suggestions for Outage Maps

Utility maps have continued to grow in popularity and in necessity.¬† Outage maps allow utilities… Continue reading

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October 5, 2017

Top Trends in Customer Billing

Billing interactions are major touchpoints with customers and can be instrumental in either fostering or… Continue reading

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September 6, 2017

Who is the Utility Customer of 2018?

Customer service is rapidly becoming more important in all industries, but it’s next to impossible… Continue reading

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