Webinars

March 6, 2020

“STOP” Using Keywords and Start Having Real Conversations

“STOP” Using Keywords and Start Having Real Conversations   Chatbots aren’t confined to a handful… Continue reading

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January 29, 2020

Innovation in Payments: Amazon Alexa, Facebook, Text, and More

In the year 2020, customers don’t just want innovation—they expect it. Start by upgrading your… Continue reading

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September 26, 2019

2019 Citizen Billing and Payment Trends – KUBRA Government Report

Do you know what your citizens expect of their local government when it comes to… Continue reading

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August 14, 2019

A Talk with ComEd: Automating Customer Repair Requests

Managing repair requests for outdoor lights, utility poles, potholes, and other issues is often a… Continue reading

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December 14, 2018

Get in the AI Game: Using Artificial Intelligence to Improve Customer Satisfaction

Whether it’s used for getting the latest game score on Amazon Alexa, navigating around traffic… Continue reading

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November 16, 2018

2018 Consumer Billing Trends – KUBRA Utility Report

Consumer billing and payment preferences are constantly changing and evolving, and it can be hard… Continue reading

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