White Papers

May 16, 2017

Mobile E-Billing Landscape

This white paper explores the three mobile e-billing models and shares sample interfaces and process… Continue reading

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May 8, 2017

The Value of Color and Its Influence on Billing and Payments

This white paper reviews the three main factors that companies must consider to understand the… Continue reading

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January 17, 2017

Trends to Watch for in 2017

This white paper reviews upcoming trends in the tech, utility, and customer experience sectors, and… Continue reading

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September 26, 2016

Evaluating Options for Credit Card Processing

This white paper gives recommendations to utilities deciding whether to support debit and credit card payments… Continue reading

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July 13, 2016

Making a Business Case for Utility Mobile Apps

In this white paper, we provide information on the benefits for utilities of harnessing native mobile apps as a customer contact channel. 

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June 1, 2016

Making a Business Case for Utility SMS Texting

This white paper provides information on the benefits for utilities of harnessing text messaging as an additional customer contact chann

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