White Papers

January 17, 2017

Trends to Watch for in 2017

This white paper reviews upcoming trends in the tech, utility, and customer experience sectors, and… Continue reading

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September 26, 2016

Evaluating Options for Credit Card Processing

This white paper gives recommendations to utilities deciding whether to support debit and credit card payments… Continue reading

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July 13, 2016

Making a Business Case for Utility Mobile Apps

In this white paper, we provide information on the benefits for utilities of harnessing native mobile apps as a customer contact channel. 

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June 1, 2016

Making a Business Case for Utility SMS Texting

This white paper provides information on the benefits for utilities of harnessing text messaging as an additional customer contact chann

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April 27, 2016

Transforming Energy Management in Canada

This white paper by UBDAWG will help you learn about what you can do to make energy management easier for your organization and its customers.

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May 1, 2015

What Utilities Should Know About Preference Management

Preference management has become a popular topic in the utility industry, but it’s easy to… Continue reading

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