This white paper gives recommendations to utilities deciding whether to support debit and credit card payments… Continue reading →

In this white paper, we provide information on the benefits for utilities of harnessing native mobile apps as a customer contact channel. 

This white paper provides information on the benefits for utilities of harnessing text messaging as an additional customer contact chann

This white paper by UBDAWG will help you learn about what you can do to make energy management easier for your organization and its customers.

Preference management has become a popular topic in the utility industry, but it’s easy to… Continue reading →

In this white paper, we’ll share the technical trends influencing the rise of mobile billing and payments, why consumers are increasingly paying bills through their mobile devices, and how mobile billing and payment plans reduce costs and improve customer satisfaction for utilities. You’ll also learn strategies for maximizing customer adoption of mobile bill pay.