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July 13, 2016

Making a Business Case for Utility Mobile Apps

In this white paper, we provide information on the benefits for utilities of harnessing native mobile apps as a customer contact channel. 

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June 1, 2016

Making a Business Case for Utility SMS Texting

This white paper provides information on the benefits for utilities of harnessing text messaging as an additional customer contact chann

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April 27, 2016

Transforming Energy Management in Canada

This white paper by UBDAWG will help you learn about what you can do to make energy management easier for your organization and its customers.

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May 1, 2015

What Utilities Should Know About Preference Management

Preference management has become a popular topic in the utility industry, but it’s easy to… Continue reading

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March 26, 2015

Mobile Billing and Payments: Recommendations for Utilities

In this white paper, we’ll share the technical trends influencing the rise of mobile billing and payments, why consumers are increasingly paying bills through their mobile devices, and how mobile billing and payment plans reduce costs and improve customer satisfaction for utilities. You’ll also learn strategies for maximizing customer adoption of mobile bill pay.

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August 29, 2013

Mobile Apps vs. Mobile Website: What’s Better for Utility Customers?

There are two main formats companies can use to display information on smartphones. In this white paper, we will compare mobile apps and mobile websites.

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