November 16th, 2018
2018 Consumer Billing Trends – KUBRA Utility Report
Consumer billing and payment preferences are constantly changing and evolving, and it can be hard for utilities to stay up-to-date on the latest behavioral trends. With that in mind, KUBRA recently conducted a nationwide survey to research current consumer billing behaviors and attitudes.
With over 1,000 responses gathered from heads of households responsible for paying their household’s utility bills, KUBRA has gained some great insights into today’s payment marketplace. In this webinar, KUBRA will review our findings, discuss where we predict the market will continue to evolve, and offer helpful tips on how utilities can take advantage of these findings.
Join KUBRA as we share how you can use consumer data and behavioral insights to improve customer experiences and prepare for the years ahead.
In this webinar, you will:
- Receive an overview of the recent KUBRA Utility Consumer Billing Report
- Learn current consumer billing and payment trends
- Hear predictions on how trends will continue to evolve
- Learn about ways you can capitalize on today’s current behavioral trends to increase customer experiences and satisfaction
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