May 27th, 2015

Ameren Increases Customer Satisfaction and Improves eBill Adoption with Email and Text Message Alerts

Ameren Email and Text Message Alerts

In 2012, Ameren began looking for a solution that would provide proactive communications and preference management for its electric and natural gas customers in Missouri and Illinois. The utility’s goals were to reduce inbound call volume, promote customer self-service, increase operating efficiency, and improve overall customer satisfaction.

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Ameren Case Study