May 27th, 2015
Ameren Increases Customer Satisfaction and Improves eBill Adoption with Email and Text Message Alerts
Ameren Email and Text Message Alerts
In 2012, Ameren began looking for a solution that would provide proactive communications and preference management for its electric and natural gas customers in Missouri and Illinois. The utility’s goals were to reduce inbound call volume, promote customer self-service, increase operating efficiency, and improve overall customer satisfaction.
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