July 28th, 2015

KUBRA Streetlight Outage Map for SaskPower Improves Reporting Processes and Customer Satisfaction

KUBRA Streetlight Outage Map for SaskPower Improves Reporting Processes and Customer Satisfaction

Outdoor lighting repairs are an important issue for customers concerned about neighborhood safety, but managing repair requests can be a challenge for the utility involved. When SaskPower, the principal electric utility in Saskatchewan, Canada, learned that “customer experience” was receiving painfully low scores on surveys—at the same time when there was a heightened need to increase road and pedestrian safety in the province—the leading power company chose the KUBRA Arizona Inc. StreetLight Outages™ solution to help remedy its customers’ concerns.

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SaskPower_Case Study