January 15th, 2017

The United Illuminating Company Deploys a Fully-Integrated Business Process Outsourcing (BPO) Solution

The United illuminating Company (UI) was faced with the challenge of needing to replace their legacy bill print and e-billing systems that no longer offered the abilities to respond to evolving customers’ expectations and support for changing regulatory requirements. UI decided to seek a set of solutions that would offer more state-of-the-art, flexible technologies to improve its processes and enhance the services provided to customers.

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The United Illuminating Company (UI) was faced with the challenge of needing to replace their legacy bill print and e-billing systems that no longer offered the abilities to respond to evolving customers’ expectations and support for changing regulatory requirements. UI decided to seek a set of solutions that would offer more state-of-the-art, flexible technologies to improve its processes and enhance the services provided to customers.

Click here or on the image below to download a PDF copy of the white paper.