Plotting Your Customer Experience Course: Suggestions for Outage Maps

Utility maps have continued to grow in popularity and in necessity.  Outage maps allow utilities to save money and communicate conveniently, while simultaneously increasing customer satisfaction. Within the industry, 90% of utilities offer outage maps to their customers. Ensuring that these maps are user friendly, offer the most relevant information, and are easily accessed by users is crucial to increasing map effectiveness. Review the following infographic to learn about the best ways to improve outage communications with your customers. To download full-size infographic, click here or on the image below.