June 29th, 2020

2020 Consumer Billing and Payment Trends Webinar – KUBRA Utility Report

The best way for your organization to deliver exceptional billing and payment experiences to your customers is by first understanding their behaviors and attitudes – and boy are they changing rapidly! To help utilities reach their customer experience goals, KUBRA surveyed over 1,000 utility customers to uncover current billing and payment trends and shared the findings in an engaging webinar at CS Week’s VIRTUAL TOUCH event.

In this KUBRA webinar, you will: 

  • Receive an overview of the 2020 KUBRA Utility Consumer Billing Report.
  • Learn how current consumer billing and payment trends have evolved.
  • Hear predictions on where these trends are headed in the coming years.
  • Learn how to capitalize on today’s behavioral trends to offer better customer experiences.

Fill out the form below to access the full webinar recording and presentation slides.

 

We’ve gained some great insights into today’s payment marketplace as well as what utilities can do to prepare for the future. Sit back and enjoy, as we share and explore our latest findings!

 

Click here to download the webinar slides.