August 14th, 2019

A Talk with ComEd: Automating Customer Repair Requests

Managing repair requests for outdoor lights, utility poles, potholes, and other issues is often a manual and labor-intensive process. But, what if there was a simple process for managing these issues?

Join KUBRA and ComEd as we share how a user-friendly, interactive map can help streamline repair requests, saving time and money while enhancing customer safety.

In this webinar, you will: 

  • Get an overview of the many benefits other utilities are seeing by employing self-service incident reporting for their customers.
  • Hear from ComEd on how they have improved their reporting process with a streetlight outage map and what results they have seen from the change.
  • See a demo of KUBRA’s IncidentWatch platform and hear plans for ongoing platform improvements.

Speakers: 

  • Greg Cranford, Customer Relationship Manager, KUBRA
  • Colton Marshall, Product Manager, IncidentWatch, KUBRA

Special Guests: 

  • Bob Crohan, Sr, Business Analyst, Distribution Ops Support, ComEd 
  • April Evans, Sr. Program Manager, ComEd

Fill out the form below to access the full webinar recording.

 

Managing repair requests for outdoor lights, utility poles, potholes, and other issues is often a manual and labor-intensive process. But, what if there was a simple process for managing these issues?

Join KUBRA and ComEd as we share how a user-friendly, interactive map can help streamline repair requests, saving time and money while enhancing customer safety.

In this webinar, you will: 

  • Get an overview of the many benefits other utilities are seeing by employing self-service incident reporting for their customers.
  • Hear from ComEd on how they have improved their reporting process with a streetlight outage map and what results they have seen from the change.
  • See a demo of KUBRA’s IncidentWatch platform and hear plans for ongoing platform improvements.

Speakers: 

  • Greg Cranford, Customer Relationship Manager, KUBRA
  • Colton Marshall, Product Manager, IncidentWatch, KUBRA

Special Guests: 

  • Bob Crohan, Sr, Business Analyst, Distribution Ops Support, ComEd 
  • April Evans, Sr. Program Manager, ComEd

Fill out the form below to access the full webinar recording.