May 8th, 2017
The Value of Color and Its Influence on Billing and Payments
Customers list billing among the top four factors that drive their satisfaction with a company and JD Power studies have revealed that billing and payment factors can account for 20 percent or more of total customer satisfaction. Color, while considered a small detail, can speed payment response and improve customer experience, which is why utilities today are considering a move from black and white statements to full color.
To read the full white paper, fill out the form below.
This white paper reviews the three main factors that companies must consider to understand the true impact of full-color statements on their customer relationship and billing strategy – influence on customers to take action, enhanced brand recognition, and cost savings.
Click here or on the image below to download a PDF copy of the white paper.