Do your customers have access to account management tools? Customers value the ability to self-serve, and their ability to do so has been proven to improve customer satisfaction.
KUBRA solutions help you empower your customers to self-serve and manage their own account, including paying and viewing their bill, choosing which communication channels they prefer, and viewing their energy usage.
Bill Payment and Bill History
One of the most important aspects of account management is customers’ ability to pay their bill through their channel of choice. With the KUBRA EZ-PAY® on-demand payment application, your customers can pay their bills how and where they want. The highly secure platform allows users to pay through channels such as online, mobile, automated IVR, call centers, retail cash, and self-service kiosks.
Customers aren’t just interested in paying their account balance – they also want the ability to view past and present statements. The KUBRA iDoxs® Suite can help you provide multiple e-bill delivery models, plus options for making one-time or enrolled payments. Supported e-bill delivery channels include web, mobile web, secure email PDF, SMS text messaging, voice, and mobile app.
There are many different communication channels available in today’s landscape, and your customers have a wide range of preferences regarding how they want to be contacted.
With our Notifi® preference management solution, your customers will be able to easily manage their preferences and contact information, without ever needing to contact your call center. Whether they prefer alerts via text message, email, IVR, or mobile app push alerts, your customers can manage all of their preferences in one place. They also have the ability to choose which types of communications they want to receive, including alerts about outages, billing, and energy usage.
After billing information, one of the most important data points customers are looking for their utility to provide is information about their energy usage. KUBRA iMobile™ apps can provide real-time usage information customers want and can even help them control appliances such as thermostats with integrated home automation. In addition, the app can empower your customers to reduce their usage and help engage them with proactive usage alerts and messaging.