May 13, 2010

Storm Center Making News for Kenergy

Kenergy’s hosted Storm Center release is generating a positive response from the media and Kenergy customers.  A recent article at highlights the benefits of the new release; see the full write-up here.  The article explains how Storm Center is used to display the location and severity of power outages as well as estimated restoration times.  The power of Storm Center in improving customer communications is emphasized, as the article points out that “the outage map should be helpful even for a home that is without power”.   This is reinforced by the fact that during the 2009 storms, website hits grew from “an average of 12,000 visits to the to 47,000 visits”.  The article also highlights Storm Center’s ability to satisfy Public Service Commission requirements for utilities to engage in more online interaction and communication.