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Customer Experiences
are the Foundation of
Customer Satisfaction

From online payments to proactive alerts, web maps, mobile apps, and printed documents, we make customer experiences more efficient and impactful.

Announcement: KUBRA Storm Center 5 Outage Map Provides Crucial Insights During Dangerous Weather

What will customer experience management solutions mean to you?

Improved Customer

Exceed customer expectations by providing the timely information they need and the self-service tools they want.

Reduced Costs

Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.

Better Compliance

Ensure you’re complying with the ever-changing rules for data handling and communications with KUBRA solutions.


Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.


Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.


Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.

Get to Know Our Solutions

Recent Blog Posts

KUBRA Announces “Experience Better” Campaign

May 16, 2018
Tempe, Arizona (May 16, 2018) — Today, customer experience management provider KUBRA announced its “Experience Better” campaign. This campaign will guide KUBRA in its mission to provide the utility and government industries the best and most complete customer experience management solutions available on the market. Last year, KUBRA celebrated its 25th anniversary with its “Future… Continue reading

KUBRA Announces Utility Award Winners at iConnect 2018

May 8, 2018
Tempe, Arizona (May 8, 2018) — KUBRA, the leading provider of customer experience management solutions, announced the utility award winners during its iConnect 2018 client conference held in New Orleans, April 3-5, 2018. iConnect is an annual conference hosted by KUBRA where utility clients come together to receive information on leading technology trends and KUBRA… Continue reading

Recent Tweets

Avista Utilities

Avista Utilities @AvistaUtilities // 2h

Stay connected during #outages. Download our #outage #app in #AppStore or #GooglePlay.

Scott Sternfeld

Scott Sternfeld @scottsternfeld // 74h

@KUBRAway @rwatkin Utility + government + the public can benefit from #Outage maps like yours. Thanks for supportin……


KUBRA @KUBRAway // 92h

“We will be be the agents of change behind massive industry evolution. I have confidence that the KUBRA team has th……