Customer Experiences
are the Foundation of
Customer Satisfaction

From online payments to proactive alerts, web maps, mobile apps, and printed documents, we make customer experiences more efficient and impactful.

Announcement: Don’t Miss iConnect 2017 in San Diego, CA!

What will customer experience management solutions mean to you?

Improved Customer
Satisfaction

Exceed customer expectations by providing the timely information they need and the self-service tools they want.

Reduced
Costs

Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.

Better
Compliance

Ensure you’re complying with the ever-changing rules for data handling and communications with KUBRA solutions.

Utilities

Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.

Insurance

Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.

Government

Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.

Schedule a Demo Today

Recent Blog Posts

Duke Energy Upgrades to IncidentWatch™ Across All Service Territories

February 21, 2017
January 2017 marked a huge accomplishment for Duke Energy, with the launch of IncidentWatch™ maps to provide customers with streetlight outage reporting. IncidentWatch was implemented across all six states the utility serves: North Carolina, South Carolina, Florida, Kentucky, Ohio, and Indiana. Users can access the map through Duke Energy’s website on both mobile and desktop platforms, and have the… Continue reading

KUBRA Announces New Storm Center Outage Map Edition

February 1, 2017
Tempe, Arizona (February 1, 2017) — KUBRA, the leading customer experience management solution provider to the utility industry, today announced the release of its new Storm Center Swift product. In recent years, interactive outage maps have become a well-known best practice for utilities. In fact, according to Chartwell, almost 90% of the 150 largest utilities… Continue reading

Recent Tweets

KUBRA

KUBRA @KUBRAway // 96h

Access our webinar recording to learn about KUBRA interactive #outage maps - now available for all #utility sizes.… twitter.com/i/web/status/8…

KUBRA

KUBRA @KUBRAway // 145h

Clients: Visit our #iConnect17 homepage to meet our keynote speakers - who you'll find there might surprise you.… twitter.com/i/web/status/8…

KUBRA

KUBRA @KUBRAway // 191h

We're bringing a little bit of KUBRA love your way this Valentine’s Day. Register for tomorrow's webinar at… twitter.com/i/web/status/8…