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Customer Experiences
are the Foundation of
Customer Satisfaction

From online payments to proactive alerts, web maps, mobile apps, and printed documents, we make customer experiences more efficient and impactful.

Announcement: Top Trends in Customer Billing

What will customer experience management solutions mean to you?

Improved Customer

Exceed customer expectations by providing the timely information they need and the self-service tools they want.


Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.


Ensure you’re complying with the ever-changing rules for data handling and communications with KUBRA solutions.


Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.


Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.


Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.

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Recent Blog Posts

KUBRA Braces for Tropical Storm Nate

October 6, 2017
The effects of Tropical Storm Nate began on Thursday, October 5, as it hit Costa Rica, Nicaragua, and Honduras. According to CNN, the storm is expected to make landfall in the United States on Saturday or early Sunday as a Category 1 hurricane, which would make it the third hurricane in six weeks to hit… Continue reading

Infographic: Top Trends in Customer Billing

October 6, 2017
Customer preferences are always evolving, and companies must keep up with new trends in order to provide the best customer service possible. Big trends in the marketplace often revolve around billing and payments, which is a great opportunity for companies to connect with customers when tensions are most high. All customers have to pay bills,… Continue reading

Recent Tweets


KUBRA @KUBRAway // 69h

Our new infographic takes a look @ top trends in customer #billing including different payment channels & new…


KUBRA @KUBRAway // 71h

.@Chartwellinc reports 74% of customers are okay or indifferent to auto-enrollment in e-billing. #emacs2017 #utility #ebilling #billpay


KUBRA @KUBRAway // 74h

Congratulations to our client @ComEd who won the Gold Award for #Outage Communications Best Practices at this year’s #EMACS2017 conference!