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Customer Experiences
are the Foundation of
Customer Satisfaction

From online payments to proactive alerts, web maps, mobile apps, and printed documents, we make customer experiences more efficient and impactful.

Announcement: Customers Visit Outage Maps 3.6 Million Times, Receive 1.3 Million Alerts During Hurricane Irma

What will customer experience management solutions mean to you?

Improved Customer
Satisfaction

Exceed customer expectations by providing the timely information they need and the self-service tools they want.

Reduced
Costs

Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.

Better
Compliance

Ensure you’re complying with the ever-changing rules for data handling and communications with KUBRA solutions.

Utilities

Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.

Insurance

Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.

Government

Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.

Request a Live Demo Today

Recent Blog Posts

Andrew vs. Irma - The Evolution of Utility Storm Response

September 19, 2017
On Sunday, September 10, Hurricane Irma struck the U.S. mainland as a Category 4 storm. After smashing through the Caribbean Islands earlier that week, the hurricane moved through Florida, Georgia, and the Carolinas, leaving overwhelming loss in its wake. The heavy financial cost and community displacement caused by Irma is decidedly similar to that of… Continue reading

Customers Visit Outage Maps 3.6 Million Times, Receive 1.3 Million Alerts During Hurricane Irma

September 14, 2017
Hurricane Irma affected a wide swath of land in the Atlantic, as it first swept through many of the Caribbean Islands before moving through the length of Florida. The massive storm covered almost the entire Florida peninsula and turned into a tropical depression as it passed north through Georgia. The storm made landfall in the… Continue reading

Recent Tweets

KUBRA

KUBRA @KUBRAway // 20h

How has the #utility industry's response to #hurricanes evolved over the last 25 years? Compare Andrew vs. #Irma @… twitter.com/i/web/status/9…

KUBRA

KUBRA @KUBRAway // 22h

Who is the #utility customer of 2018? Check out our new infographic for a look @ important trends & preferences:… twitter.com/i/web/status/9…

Avista Utilities

Avista Utilities @AvistaUtilities // 25h

#Outage information, including an outage #map and an alert center, on your #mobile device. bit.ly/2sIj21t https://t.co/haf4uyC7kY