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Experience Better
Solutions for
Today’s Customers

From electronic payments to proactive alerts, interactive maps, mobile apps, and printed documents, we do customer experiences better than the rest.

Announcement: KUBRA Storm Center 5 Outage Map Provides Crucial Insights During Dangerous Weather

Since our inception in 1992, we have identified unmet problems in the industry and challenged ourselves to solve each in new and unique ways. We have steadily evolved into the most complete customer experience platform available on the market. Today, we provide more than one billion customer experiences annually, reaching over 40% of households in the U.S. and Canada.

What will customer experience management solutions do for you?

Improve Customer Satisfaction

Exceed customer expectations by providing the timely information they need and the self-service tools they want.

Reduce Costs

Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.

Ensure Compliance

Make sure you’re complying with the ever-changing rules for data handling and communications.

Utilities

Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.

Insurance

Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.

Government

Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.

Get to Know Our Solutions

Testimonials

Karen Thomas – Asst VP Customer Relations, EPB

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Dante Hill – Manager, Business Technology

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Nicole Swan – Manager Operations, Revenue Control & SOX, PSE&G

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Recent Blog Posts

Save the Date for iConnect 2019!

July 10, 2018

KUBRA is excited to officially announce that the 9th annual iConnect Client Conference will be… Continue reading


Enhanced KUBRA Website Now Live

June 29, 2018

KUBRA is excited to announce that our new and refreshed website is now live. The… Continue reading


Generation X: The Forgotten Customer?

June 27, 2018

Stuck in the middle of the two largest generations, Baby Boomers and Millennials, Generation X… Continue reading


Recent Tweets

KUBRA

KUBRA @KUBRAway // 1h

Here we come Music City! We've announced dates and location for iConnect 2019. #Utility ow.ly/2rZR30kYx6v https://t.co/9OgSoQMA3t


SmartEnergyTv

SmartEnergyTv @SmartEnergyTV // 69h

#Utility Customers more satisfied with proactive #communication about #power outages says @JDPower study |… twitter.com/i/web/status/1…


KUBRA

KUBRA @KUBRAway // 73h

#Utilities must not only ensure the protection of their customers’ data, but also work to create clarity in the pro… twitter.com/i/web/status/1…