Customer Experiences
are the Foundation of
Customer Satisfaction

From online payments to proactive alerts, web maps, mobile apps, and printed documents, we make customer experiences more efficient and impactful.

Announcement: KUBRA Announces Enhanced Proactive Solution for Utilities to Enroll Existing Contacts for Critical Messaging

What will customer experience management solutions mean to you?

Improved Customer
Satisfaction

Exceed customer expectations by providing the timely information they need and the self-service tools they want.

Reduced
Costs

Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.

Better
Compliance

Ensure you’re complying with the ever-changing rules for data handling and communications with KUBRA solutions.

Utilities

Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.

Insurance

Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.

Government

Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.

Schedule a Demo Today

Recent Blog Posts

Golden State Water Company Continues to Put Customers First with Enhanced Payment Options

January 17, 2017
Customer experience was a top priority this December when Golden State Water partnered with KUBRA® to launch KUBRA EZ-PAY®, an on-demand payment solution that offers clients easy and convenient ways to pay their bills. KUBRA EZ-PAY has elevated Golden State Water’s payment options to offer their customers five simple ways to pay their water bill… Continue reading

AEP Launches New Outage Maps for its Customers

December 29, 2016
American Electric Power (AEP) has launched new power outage maps for customers of AEP Ohio, AEP Texas, Appalachian Power, Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma (PSO), and Southwestern Electric Power Company (SWEPCO). AEP chose to implement separate maps for each of its seven operating companies using the KUBRA Storm Center outage… Continue reading

Recent Tweets

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KUBRA @KUBRAway // 117h

#Utilities can use #drones to take pictures of #outages & limit time for onsite crews. Catch other industry uses @… twitter.com/i/web/status/8…

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KUBRA @KUBRAway // 122h

Read our latest blog post: @GoldenStateH2O continues to put customers first with enhanced payment options.… twitter.com/i/web/status/8…

KUBRA

KUBRA @KUBRAway // 145h

.@JDPower reports “It’s hard to overstate how important consistent & proactive communications are [to customers]." ow.ly/wKeR307Yzrj