Customer Experiences
are the Foundation of
Customer Satisfaction

From online payments to proactive alerts, web maps, mobile apps, and printed documents, we make customer experiences more efficient and impactful.

Announcement: Don’t Miss iConnect 2017 in San Diego, CA!

What will customer experience management solutions mean to you?

Improved Customer
Satisfaction

Exceed customer expectations by providing the timely information they need and the self-service tools they want.

Reduced
Costs

Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.

Better
Compliance

Ensure you’re complying with the ever-changing rules for data handling and communications with KUBRA solutions.

Utilities

Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.

Insurance

Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.

Government

Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.

Schedule a Demo Today

Recent Blog Posts

National Grid Upgrades Storm Center™ Map Just in Time

March 20, 2017
National Grid has upgraded to the newest version of Storm Center™ across all three service territories: Massachusetts, New York, and Rhode Island. The upgraded KUBRA Storm Center product delivers the same functionality and data presentation as its predecessor while also including an upgraded user interface, new Google Maps base, and responsive design. The new map is… Continue reading

9 Tips for Improving Bill Design and Increasing Customer Satisfaction

March 17, 2017
One constant across all markets and industries is the fact that eventually someone has to pay a bill. For companies that provide business to consumer services, such as utility and insurance companies, this is most likely a recurring, monthly process. Although many customers might view the billing cycle as a negative, this is a great… Continue reading

Recent Tweets

KUBRA

KUBRA @KUBRAway // 140h

Miss the webinar on enhancing the #CustomerExperience for your cash payers? Don't sweat it! Hear the recording @… twitter.com/i/web/status/8…

KUBRA

KUBRA @KUBRAway // 169h

New on the blog: #utility provider @nationalgridus upgrades Storm Center™ map just in time. View the features @… twitter.com/i/web/status/8…

KUBRA

KUBRA @KUBRAway // 241h

Looking to improve #bill design & increase #customersatisfaction? We've got your 9 tips up on the KUBRA blog.… twitter.com/i/web/status/8…