January 16, 2018
2018 Trends White Paper Takes a Look at Emerging Technology, Competition, and the Millennial Population
The utility industry has long enjoyed a steady, reliable marketplace and predictable customer expectations. However, as technology continues to evolve at an ever increasing rate, it’s bringing the utility industry along with it. Technology has long played a driver in ongoing changes for many industries, and the utility industry is no different.
Emerging technology encourages the rise of sophisticated Artificial Intelligence while also presenting an increased security risk as data and customer information becomes more of a target for hackers. In our white paper, we discuss the current state of the industry, project changes and trends for 2018, and examine how utilities can respond to build customer relationships and trust.
To learn more about these 2018 trends, download the full white paper here.