Request a Demo

April 3-5, 2018
Windsor Court Hotel
New Orleans, LA

Join us for our Eighth Annual iConnect Conference in New Orleans, Louisiana! At this exclusive conference, we’ll share industry trends, new customer experience solutions, and peer-presented case studies. The conference will be chock-full of great insights, engaging networking opportunities, and a little taste of the Bayou thrown in for fun. We hope to see you there!


At iConnect 2018, you can expect to:
  • Hear from utility peers and learn from their experiences as they’ve worked to improve billing, payments, and customer communications
  • Collaborate and share knowledge at a number of networking opportunities and breakout sessions
  • Learn about new solutions from KUBRA and help guide the direction of KUBRA solutions to support your goals
  • Participate in workshops dedicated to teaching you how to get the most out of your KUBRA products
  • Enjoy everything New Orleans has to offer: legendary cuisine, a vibrant music scene, and maybe even a ghost or two

Early-bird registration is only $195 for KUBRA clients. Reserve your spot today – prices go up after December 15. Plus, take advantage of special hotel rates before they’re all gone.


Keynote Speakers

We’ve got a great agenda for iConnect 2018, full of inspiring keynotes, engaging peer presentations, and interactive workshops. We’re especially excited to announce four keynotes this year, from all across the industry! Take a look below to learn a little bit more about them.

Penni McLean-Conner, Chief Customer Officer and SVP at Eversource Energy

Penni is responsible for providing Eversource Energy’s 3.5 million electric and gas customers with high quality customer service and delivering a cost-effective portfolio of electric and gas energy efficiency programs. Penni has over 25 years in the utility business and has authored three books, “Customer Service: Utility Style,” “Energy Efficiency: Principles and Practices,” and “Profiles in Excellence: Utility Chief Customer Officers.” She holds a BS in industrial engineering from North Carolina State University and is a registered professional engineer. She is active in the industry and her community, serving on several boards such as the American Council for an Energy Efficient Economy (ACEEE), and Northeast Energy Efficiency Partnership (NEEP), among others.


Bill LeBlanc, Chief Instigation Agent at E Source

Bill LeBlanc previously served E Source as vice president for Marketing, vice president for Consulting, and vice president for Research. He’s also president of the Boulder Energy Group. Bill has more than 20 years of experience in strategic marketing, new product development, pricing, market research, and demand-side management as well as social marketing. He focuses on helping utilities understand the intersection between the customer and the utility’s products and services, and specializes in maximizing marketing effectiveness. Before joining E Source, Bill worked for six years as a director at Barakat & Chamberlin, a national consulting firm. He also founded and served for several years as president of the Association of Energy Services Professionals. Bill served as a project manager at EPRI from 1988 to 1991, overseeing projects focused on demand management, rates, marketing, and customer behavior; developing promotional programs for EPRI products and services; and conducting conferences and workshops. He holds a BS and an MS in mechanical engineering from Stanford University and a BA in management economics from Claremont McKenna College.


Ben Kellison, Director, Grid Edge Research at Greentech Media

Ben is the Director of Grid Research for GTM Research, specializing in Distribution Automation, Network Management and Renewables Integration markets. He previously worked as a research analyst for Knwldg Houston, formerly a green energy and healthcare consulting firm, where his research focused on AMI deployment and smart grid regulatory policy. He has authored multiple studies on the smart grid market, concentrating on policy evolution, technology innovation, the market’s competitive landscape and project economics. Ben has been a smart grid contributor on CNN Money, NPR, and the Texas Tribune. He graduated from Washington University in St. Louis with a bachelor’s degree in economics and political science.


Chris Papaleo, Executive Director of Emerging Technology at Hearst

As the Executive Director of Emerging Technology at Hearst, Chris leads Hearst’s product development and strategic partnerships, with a focus on AI-driven products including interactive voice, virtual reality, augmented reality, Internet of Things, and more. Prior to Hearst, Chris served as the Senior Director, Global Business Development at Universal Music Group and Senior Director, Digital Business Development at Sony Music Entertainment. He holds a law degree from St. John’s University and a BA in English from Loyola University Maryland.


Networking Events

All Events are Included with Registration Fee


Early Arriver Event – French Quarter Walking Tour (April 3, 1:00 p.m. – 3:00 p.m.)

If you want to know more about the history of New Orleans or are just looking for a fun afternoon, this tour is for you. The walking tour will start at the Windsor Court Hotel and end in the historic Jackson Square. The tour will be both entertaining and educational, and will cover French Quarter history, architecture, and culture.

Early Arriver Event – Creole Queen Historic Cruise (April 3, 1:30 p.m. – 4:30 p.m.)

Hop aboard the Paddlewheeler Creole Queen and enjoy as they  take you through a historical journey. You’ll learn about the founding of the city, the Louisiana Purchase, the Battle of New Orleans, and more. You’ll also have the chance to walk around the battlefield on a one-hour shore excursion before heading back to the French Quarter.

Welcome Dinner at the Windsor Court Hotel (April 3, 5:30 p.m. – 7:30 p.m.)

Join us for a fun way to kick off the start of iConnect 2018. This dinner will be held at the enchanting Windsor Court Hotel. After dinner, if you’re feeling particularly adventurous, the hotel is just a short walk from the excitement of the French Quarter.

Client Appreciation Dinner at Antoine’s Restaurant (April 4, 6:00 p.m. – 8:00 p.m.)

Established in 1840, Antoine’s has become a New Orleans icon with its fine French-Creole cuisine and unique dining rooms. It is the oldest family-run restaurant in the United States, and has received countless awards and article features. A trip to New Orleans isn’t complete without a stop here!

Ghost and Vampire Tour in the French Quarter (April 4, 8:00 p.m. – 10:00 p.m.)

Ranked by TripAdvisor as one of the Top Ten Ghost Tours in the World, this tour is sure to mesmerize and intrigue you. It will start directly after the Client Appreciation Dinner in front of Antoine’s, and will walk throughout the French Quarter. Hear historically accurate tales of the hauntings and history of New Orleans, and be sure to keep your camera ready – you might just meet a ghost.


Reserve Your Hotel Room Now!

We have received a special rate for iConnect attendees at the luxurious Windsor Court Hotel. Reserve your room now before they’re all gone! In order to receive the discounted rate, you must book before March 10, 2018.

Click here to book a reservation, or enter the promo code 8KUB on the hotel website.


Convince Your Boss Letter

Do you want to attend iConnect, but you’re not sure how to get the trip approved? To help you out, we’ve written a letter example to send to your boss. You can take bits and pieces, or copy and paste the entire thing. Don’t forget to update the highlighted section first!

We’ve found that key points to focus on include ways the conference benefits you, and how you will be able to bring great tools and resources back to the rest of your team. We’ve also added free registration and accommodations to attendees who submit a call for papers and are selected to speak. This greatly helps reduce pricing, and can be the deciding point for your boss.

Download the full, editable letter here.

iconnect stats

Statistics captured from iConnect 2017