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April 3-5, 2018
Windsor Court Hotel
New Orleans, LA

Join us for our Eighth Annual iConnect Conference in New Orleans, Louisiana! At this exclusive conference, we’ll share industry trends, new customer experience solutions, and peer-presented case studies. The conference will be chock-full of great insights, engaging networking opportunities, and a little taste of the Bayou thrown in for fun. We hope to see you there!


At iConnect 2018, you can expect to:
  • Hear from utility peers and learn from their experiences as they’ve worked to improve billing, payments, and customer communications
  • Collaborate and share knowledge at a number of networking opportunities and breakout sessions
  • Learn about new solutions from KUBRA and help guide the direction of KUBRA solutions to support your goals
  • Participate in workshops dedicated to teaching you how to get the most out of your KUBRA products
  • Enjoy everything New Orleans has to offer: legendary cuisine, a vibrant music scene, and maybe even a ghost or two

Early-bird registration is only $195 for KUBRA clients. Reserve your spot today – prices go up on December 15. Plus, take advantage of special hotel rates before they’re all gone.

Call For Papers

Speakers Receive Free Registration and Hotel Accommodations  

Present at iConnect 2018! Whether you talk about implementing brand new programs or improving existing solutions, we want to hear from you. Selected speakers will receive free conference registration and hotel accommodations.

Here’s a list of some topics we’re interested in – and think you will be, too!

  • Programs for addressing the unbanked and underbanked populations
  • The effects of bill redesigns on on-time payments
  • Alerts and self-service tools for managing billing, payments, and outages
  • Solutions that are impacting customer engagement and satisfaction
  • The effects of offering real-time energy usage to customers
  • Expanding use-cases for online outage maps

Submit a short presentation abstract by November 14, 2017. To submit, click below to visit the “Call for Papers” form.

Networking Events

All Events are Included with Registration Fee

Early Arriver Event – French Quarter Walking Tour (April 3, 1:00 p.m. – 3:00 p.m.)

If you want to know more about the history of New Orleans or are just looking for a fun afternoon, this tour is for you. The walking tour will start at the Windsor Court Hotel and end in the historic Jackson Square. The tour will be both entertaining and educational, and will cover French Quarter history, architecture, and culture.

Early Arriver Event – Creole Queen Historic Cruise (April 3, 1:30 p.m. – 4:30 p.m.)

Hop aboard the Paddlewheeler Creole Queen and enjoy as they  take you through a historical journey. You’ll learn about the founding of the city, the Louisiana Purchase, the Battle of New Orleans, and more. You’ll also have the chance to walk around the battlefield on a one-hour shore excursion before heading back to the French Quarter.

Welcome Dinner at the Windsor Court Hotel (April 3, 5:30 p.m. – 7:30 p.m.)

Join us for a fun way to kick off the start of iConnect 2018. This dinner will be held at the enchanting Windsor Court Hotel. After dinner, if you’re feeling particularly adventurous, the hotel is just a short walk from the excitement of the French Quarter.

Client Appreciation Dinner at Antoine’s Restaurant (April 4, 6:00 p.m. – 8:00 p.m.)

Established in 1840, Antoine’s has become a New Orleans icon with its fine French-Creole cuisine and unique dining rooms. It is the oldest family-run restaurant in the United States, and has received countless awards and article features. A trip to New Orleans isn’t complete without a stop here!

Ghost and Vampire Tour in the French Quarter (April 4, 8:00 p.m. – 10:00 p.m.)

Ranked by TripAdvisor as one of the Top Ten Ghost Tours in the World, this tour is sure to mesmerize and intrigue you. It will start directly after the Client Appreciation Dinner in front of Antoine’s, and will walk throughout the French Quarter. Hear historically accurate tales of the hauntings and history of New Orleans, and be sure to keep your camera ready – you might just meet a ghost.


Reserve Your Hotel Room Now!

We have received a special rate for iConnect attendees at the luxurious Windsor Court Hotel. Reserve your room now before they’re all gone! In order to receive the discounted rate, you must book before March 10, 2018.

Click here to book a reservation, or enter the promo code 8KUB on the hotel website.


Convince Your Boss Letter

Do you want to attend iConnect, but you’re not sure how to get the trip approved? To help you out, we’ve written a letter example to send to your boss. You can take bits and pieces, or copy and paste the entire thing. Don’t forget to update the highlighted section first!

We’ve found that key points to focus on include ways the conference benefits you, and how you will be able to bring great tools and resources back to the rest of your team. We’ve also added free registration and accommodations to attendees who submit a call for papers and are selected to speak. This greatly helps reduce pricing, and can be the deciding point for your boss.

Download the full, editable letter here.

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