December 29, 2016
AEP Launches New Outage Maps for its Customers
American Electric Power (AEP) has launched new power outage maps for customers of AEP Ohio, AEP Texas, Appalachian Power, Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma (PSO), and Southwestern Electric Power Company (SWEPCO).
AEP chose to implement separate maps for each of its seven operating companies using the KUBRA Storm Center outage map solution and incorporating AEP branding. The new power outage maps provide more interactivity than the previous AEP outage maps.
The maps include links to AEP’s tools for reporting outages, receiving outage status updates, and signing up for outage alerts. They also include links to each operating company’s Twitter and Facebook pages. AEP also created FAQ pages for each map and a tutorial video to answer customer questions about how the maps work and the information the maps include.
American Electric Power is one of the largest electric utilities in the United States, delivering electricity and custom energy solutions to nearly 5.4 million customers in 11 states. AEP owns the nation’s largest electricity transmission system, a more than 40,000-mile network that includes more 765-kilovolt extra-high voltage transmission lines than all other U.S. transmission systems combined. AEP also operates 224,000 miles of distribution lines. AEP ranks among the nation’s largest generators of electricity, owning approximately 31,000 megawatts of generating capacity in the U.S. AEP also supplies 3,200 megawatts of renewable energy to customers. AEP’s utility units operate as AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana and east Texas). AEP’s headquarters are in Columbus, Ohio.