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March 9, 2018

Millions Depend on Outage Solutions During Second Nor’easter Winter Storm

Hot on the heels of Winter Storm Riley, Winter Storm Quinn pounded the Northeast Coast on March 7-8. With Riley came high winds and flooding, while Quinn brought heavy “Thundersnow” to the barely-recovered landscape.¹ Both storms caused millions of outages—brought on by downed trees and power lines. As the leading provider of customer experience solutions for… Continue reading

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March 8, 2018

Robot Apocalypse or Helpful Friends? New White Paper Talks Chatbots

No matter what you personally think about chatbots, it’s hard to deny their popularity. With chatbots’ increasing integrations into smart speakers and other devices to their potential as an extraordinary customer service representative, it seems inevitable that they are here to stay. In recent years, companies have increased their usage of chatbots and have seen… Continue reading

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March 7, 2018

4 Reasons Why Your Customers Aren’t Using Electronic and Paperless Billing

Increasing electronic and paperless billing adoption has been at the forefront of utility billing and payment objectives for numerous years. Paper bills do not meet the needs of today’s consumers, and are viewed as environmentally wasteful and costly. Utilities stand to save $0.47 per bill per month just by moving customers to e-billing,¹ while the customer… Continue reading

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March 6, 2018

KUBRA Announces New Storm Center Outage Map

Tempe, Arizona (March 6, 2018) — KUBRA, the leading provider of customer experience management solutions, today announced the release of its Storm Center™ 5 outage map edition. The latest version of the industry-leading outage map solution features a multi-tenant platform designed to provide the most commonly used features of earlier editions, but with an optimized… Continue reading

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March 5, 2018

KUBRA Provides Over 15 Million Interactions During Powerful Winter Storms

During the first week of March, the East Coast of the U.S. experienced a devastating “bomb cyclone” when Winter Storm Riley, brought on by a powerful Nor’easter, struck with heavy rain and flooding. Meanwhile on the West Coast, California was hit with a blizzard and left under a blanket of thick snow.¹ With these storms came… Continue reading

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March 1, 2018

Learn About AI-Enhanced Customer Service with New KUBRA Webinar

Webinar: Using Chatbots to Reach Customers with Facebook Messenger and Amazon Alexa March 13 at 2:00 PM EST and March 15, 2018 at 11:00 AM EST Intrigued by artificial intelligence, chatbots, and machine learning? You’re not alone! KUBRA has put together an exciting new webinar that discusses new AI technology, how it affects the utility… Continue reading

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