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December 22, 2017

White Paper Examines Outage Map Performance During Hurricane Season 2017

When a storm hits, how do utilities respond to keep their customers informed and safe? This was a question that many utilities had to answer this year, as Hurricane Season 2017 caused catastrophic and widespread damage, knocking power out throughout the United States. For many utilities, outage maps were instrumental in keeping customers, stakeholders, and… Continue reading

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December 12, 2017

New White Paper Explores Outage Maps and What’s Next for Utilities

Offering outage maps to utility customers during a storm is invaluable to both the utility provider and the energy consumer. Providers can benefit from lower calls and increased profit margins, while consumers can benefit from lowered confusion and increased convenience. By improving incoming and outgoing communication between utilities, customers, and other stakeholders, the negative effects… Continue reading

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December 12, 2017

KUBRA Celebrates 25th Anniversary with Investment in Next Generation of Coders

Tempe, Arizona (December 12, 2017) — KUBRA, the leading provider of customer experience management solutions, is celebrating its 25th anniversary this year with a look toward the future. Started in 1992 as a provider of outsourced printing and mailing services, KUBRA has evolved into a comprehensive provider of customer experience management solutions to the utility… Continue reading

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December 5, 2017

KUBRA Looks to Bot Technology During Second In-House Hackathon Event

On November 8, KUBRA hosted its second in-house hackathon event: iHack17. Seventy-five participants split into 13 cross-functional teams from KUBRA offices in Texas, Arizona, and Mississauga, Canada. Teams competed in the all-day event with the goal of creating a bot to achieve at least one of three objectives: integrate with an existing KUBRA solution, reduce the… Continue reading

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December 5, 2017

KUBRA Looks to Bot Technologies to Improve Customer Experiences During In-House Hackathon Event

Tempe, Arizona (December, 5 2017) — On November 8, customer experience management solution provider KUBRA hosted its second annual in-house hackathon event: iHack17. Seventy-five participants split into 13 cross-functional teams from KUBRA offices in Texas, Arizona, and Mississauga, Canada. Teams competed in the all-day event with the goal of creating a bot to achieve at least one… Continue reading

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December 4, 2017

KUBRA Announces iConnect 2018 Keynotes

The KUBRA Annual Client Conference, iConnect, is a two-day long conference full of instructive training, interactive workshops, utility-led presentations, inspiring keynotes, and exciting networking opportunities. Earlier in 2017, KUBRA announced that the eighth annual conference, iConnect 2018, will be held in New Orleans, LA on April 3-5. As the event draws closer, KUBRA is excited… Continue reading

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