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March 26, 2018

March of the Nor’easters

March of 2018 will not quickly be forgotten by residents on the East coast of the United States—or the utility companies that serve them. In less than three weeks, Winter Storms Riley, Quinn, Skylar, and Toby all brought heavy snow, high winds, and poor visibility to the area. Trees collapsed, schools were closed, and casualties… Continue reading

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March 16, 2018

Webinar Highlights New KUBRA IQ Artificial Intelligence Solution

At DistribuTECH 2018, KUBRA officially unveiled its newest artificial intelligence solution, KUBRA IQ. The new solution uses Natural Language Processing to provide customers a new way to self-serve while using everyday language. The solution is integrated with popular conversational platforms: Facebook Messenger, Amazon Alexa, and text messaging. KUBRA has now released a full recording of… Continue reading

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March 13, 2018

Easy Tool Helps Utilities Determine TCPA Compliance

The Telephone Consumer Protection Act, or TCPA, sets the ground rules for automated messaging systems. Utilities must navigate these guidelines while seamlessly delivering the alerts and notifications their customers need. Understanding how and when the TCPA applies is the first step in the process. Fortunately, there are a series of questions that can aid in… Continue reading

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March 9, 2018

Millions Depend on Outage Solutions During Second Nor’easter Winter Storm

Hot on the heels of Winter Storm Riley, Winter Storm Quinn pounded the Northeast Coast on March 7-8. With Riley came high winds and flooding, while Quinn brought heavy “Thundersnow” to the barely-recovered landscape.¹ Both storms caused millions of outages—brought on by downed trees and power lines. As the leading provider of customer experience solutions for… Continue reading

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March 8, 2018

Robot Apocalypse or Helpful Friends? New White Paper Talks Chatbots

No matter what you personally think about chatbots, it’s hard to deny their popularity. With chatbots’ increasing integrations into smart speakers and other devices to their potential as an extraordinary customer service representative, it seems inevitable that they are here to stay. In recent years, companies have increased their usage of chatbots and have seen… Continue reading

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March 7, 2018

4 Reasons Why Your Customers Aren’t Using Electronic and Paperless Billing

Increasing electronic and paperless billing adoption has been at the forefront of utility billing and payment objectives for numerous years. Paper bills do not meet the needs of today’s consumers, and are viewed as environmentally wasteful and costly. Utilities stand to save $0.47 per bill per month just by moving customers to e-billing,¹ while the customer… Continue reading

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