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August 7, 2017

Examining the Mobile E-Billing Landscape

Mobile e-billing has impacted the payment world in a lasting and significant way. Since 2015, more people have been surfing the web via smartphones than on traditional desktop computers; billing and payment processes are no exceptions. Your customers are looking for payment solutions that suit their needs and their preferences. Consumer expectations continue to rise rapidly, and individuals want providers who can deliver customer experiences that rival those of any other industry. Providing your customers with a mobile e-billing option—tailor-made to be convenient, familiar, and secure—is of invaluable importance.

Solution providers like KUBRA provide three different types of e-billing options customers can access on their mobile devices. These options are mobile-friendly websites, mobile apps, and SMS text messaging. KUBRA’s web-based e-billing solutions are designed to be mobile friendly, so customers can access them from any electronic device, whenever and wherever an internet connection is available. KUBRA mobile apps offer many of the same capabilities as responsive websites, with the added benefits of fast data retrieval and optional offline access to stored content. Mobile apps can also use push notifications to provide bill reminders, alleviating the common fear of forgetting to pay a bill that causes some customers to avoid e-bill solutions. KUBRA text messaging solutions include two-way text message conversations that let customers quickly and easily pay bills and check account balances.

A multi-channel approach to e-billing is certainly the way of the future. As the industry moves toward universal payment warehouses, billers must meet client needs and preferences by providing multiple payment channels. There are a number of ways to leverage e-billing. Download the KUBRA Mobile E-Billing Landscape white paper to learn more.