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March 16, 2018

Using Chatbots to Reach Customers with Facebook Messenger and Amazon Alexa

New technology can be exciting, and chatbots have recently become a buzzword among both consumers and companies. While it can be tempting to get caught up in the excitement, it’s important to understand how customers interact with chatbots and how they can be used to both improve customer satisfaction and cost efficiencies. Watch our webinar… Continue reading

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February 1, 2018

Revitalizing Print Communications with a Document Redesign

Watch our webinar below to learn how a document redesign can revitalize your print communications and hear from the country’s largest, fully-regulated, natural-gas-only distributor about their redesign experience with KUBRA.   

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November 17, 2017

Mapping Storm Restoration in Hurricane Season 2017

The 2017 Hurricane Season left many areas damaged and struggling to rebuild. Outage maps proved a huge help during the storms as they kept customers informed and reduced calls to the call center. Watch our webinar below, and learn about how KUBRA clients dealt kept customers informed with outage maps and alerts.  

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March 16, 2017

Enhancing the Customer Experience for Your Cash Payers

Discover why and how utilities today are looking to in-person cash payment solutions to enhance the customer experience. Join KUBRA and PayNearMe as we share insight into retail cash payments.  

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February 15, 2017

Interactive Outage Maps Now Available For All Utility Sizes

Outage maps have become a well-known best practice for utilities, but it can be hard for smaller utilities and co-ops to adopt the advanced features and mobile-accessible versions that large utilities often offer. Click below to watch our webinar, and learn about our solution to this problem.     To download presentation slides from the… Continue reading

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October 26, 2016

Reinventing In-Person Payments with New Technologies

Approximately 116 million individuals in the US are underbanked or unbanked. At the same time, 30 percent of consumers say they prefer to pay in cash.  But walk-in centers can be costly for utilities and inconvenient for consumers. Click below to watch our webinar and find out how you can leverage today’s technologies to improve… Continue reading

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