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March 27, 2018

TCPA and CAN-SPAM Compliance: 5 Best Practices for Utilities

To download the white paper, click here or on the image below.

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March 22, 2018

How Millennials Will Disrupt and Empower the Utility Industry

There are currently an estimated 80 million millennials living in the United States. These millennials, individuals who fall between the ages of 13 and 36, are on track to account for over 30% of the U.S. population by 2020.2 This generation has earned a reputation for having a transforming impact on industries and for helping… Continue reading

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March 8, 2018

Conversational Bots as a Customer Service Channel

Conversational chatbots have become a hot topic in recent years for both customers and businesses. As the marketplace continues to grow, it becomes even more important for companies to harness this new technology and use it to communicate with their customers in a whole new channel. Our white paper discusses the rise of the chatbot,… Continue reading

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February 6, 2018

Breaking Down TCPA Compliance for Utility Alerts

Engaging customers with relevant information in their channel of choice is of unique importance to the utility industry—doing so while remaining compliant with regulations for automated messaging increases this challenge exponentially. The Telephone Consumer Protection Act, or TCPA, sets the ground rules for automated messaging systems. Utilities must navigate these guidelines while seamlessly delivering the alerts… Continue reading

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January 16, 2018

AI, Millennials, and New Competition: Trends to Watch in 2018

From increasingly elegant Artificial Intelligence solutions to more competition than ever before, the utility industry is facing a change in industry standards regarding customer experience and satisfaction. While some changes such as rising security concerns and TCPA legislation can seem like a cause for concern at first glance, there are plenty of ways that utilities… Continue reading

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January 12, 2018

Is Your Payment Card Data Secure Enough?

With the acceptance of payment data, organizations must be prepared to address the risks of becoming a target for cyber-attacks and data breaches. This white paper reviews the security measures necessary to deterring these critical threats.

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