January 16, 2018
From increasingly elegant Artificial Intelligence solutions to more competition than ever before, the utility industry is facing a change in industry standards regarding customer experience and satisfaction. While some changes such as rising security concerns and TCPA legislation can seem like a cause for concern at first glance, there are plenty of ways that utilities… Continue reading
January 12, 2018
Click here to download a PDF copy of the white paper.
December 22, 2017
This white paper reviews the 2017 hurricane season and its impact on utility customers and communications.
December 12, 2017
This white paper reviews trends related to outage maps, and how utilities can leverage them to reach customers efficiently and at a decreased cost. Click here to download a PDF copy of the white paper.
October 23, 2017
This white paper reviews trends related to smart homes devices, customer usage of these devices, and how utilities can leverage them to reach customers in an entirely new communication channel. Click here or on the image below to download a PDF copy of the white paper.
September 12, 2017
E-billing has certainly evolved over the past 15 years from simple websites for viewing bill images and limited payment options to a complex array of customer interaction channels across email, biller websites, bank sites, virtual fi ling cabinets, and mobile devices. The key to high paperless billing rates is delivering choice to your customers and… Continue reading