September 6th, 2017
Who is the Utility Customer of 2018?
Customer service is rapidly becoming more important in all industries, but it’s next to impossible to serve customers you don’t know anything about. It is important to analyze growing trends including how the public uses technology, interacts with others, and their expectations regarding customer service.
In our infographic, we review the emerging utility customer of 2018, and how their behaviors and attitudes might affect how utilities interact with them.