Alerts and Preference Management
Our Notifi® platform combines information about customers’ communication preferences with data from your back-office systems to automatically deliver the messages your customers want.
Your customers are unique. Some want a lot of information, while others may only want to know when their bill is due or when you have responded to a service request. Some may prefer to be communicated with by email, while others want to use mobile channels. The Notifi Preference Center keeps track of each customer’s preferences and gives them a single place from which to manage all of their contacts and subscriptions.
- SMS text message
- Mobile app push notification (available with KUBRA iMobile™)
- Pre-recorded or text-to-speech voice message
Once customers enter a contact in the Notifi Preference Center and subscribe for messages, the Notifi platform keeps track of those subscriptions and sends messages automatically when something happens that the customer is interested in hearing about. The Notifi platform also supports a variety of business rules. For example, usage reports can be sent on a regular schedule or whenever a customer’s usage exceeds a threshold set by that customer.
Natural Language Processing
Using KUBRA IQ™ technology, customers can use everyday language for communicating by text messaging, Facebook Messenger, Amazon Alexa, and more. Customers no longer need to remember keywords, such as “BAL,” “PAY,” “OUT,” or “STAT,” to inquire about account balances, facilitate paying a bill, report service interruptions, or ask for updates. They can simply interact with Notifi as if they were dealing with a live agent and will receive responses in the same way.
TCPA and CAN-SPAM-Compliant Communications
The Notifi platform helps capture written consent, provides a location for customers to unsubscribe, and offers templates that allow you to meet CAN-SPAM regulations for email – all within a single platform. It also helps meet TCPA requirements by offering a solution for determining if phone numbers are landline or mobile numbers and for monitoring changes in phone number ownership for deregistration purposes.
For utilities, Notifi also lets you leverage new clarifications from the FCC that allow utilities to interact with 100% of their contacts about information “closely related to the utility service” such as outages, service interruptions, or pending disconnects. With Notifi, you can easily enroll contacts to receive these TCPA-eligible voice and SMS alerts.
SmartFlow™ conversation templates allow you to create automated two-way conversations that respond to customer requests with information from your back-office systems. Proactive messages can also include prompts for customer responses or links to relevant resources. If you also use KUBRA iMobile™ Apps, you can send text messages or push notifications that link customers directly to the relevant section of the mobile app.
The Notifi platform includes standard alert programs for billing, payments, service interruptions, usage, and more. Because the Notifi platform is modular, you can also add new alert programs to meet your customers’ changing needs.
Secure and Scalable Implementation
The Notifi preference database and alert engines are powered by cloud computing to provide on-demand scalability, with encryption to ensure that your customers’ personal information is kept secure.