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March 7, 2018

4 Reasons Why Your Customers Aren’t Using Electronic and Paperless Billing

Increasing electronic and paperless billing adoption has been at the forefront of utility billing and payment objectives for numerous years. Paper bills do not meet the needs of today’s consumers, and are viewed as environmentally wasteful and costly. Utilities stand to save $0.47 per bill per month just by moving customers to e-billing,¹ while the customer… Continue reading

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April 20, 2017

Indianapolis Power and Light Company Takes Self-Service to New Heights with Indoor and Outdoor Kiosks

On March 30, 2017, Indianapolis Power and Light Company (IPL) deployed new self-service kiosks at their Customer Service Center, powered by the KUBRA EZ-PAY® on-demand payment application. In a recently published press release about the launch of their new payment solution, Rafael Sanchez, the President and CEO of IPL, spoke about the driving force behind… Continue reading

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