March 17, 2017

9 Tips for Improving Bill Design and Increasing Customer Satisfaction

One constant across all markets and industries is the fact that eventually someone has to pay a bill. For companies that provide business to consumer services, such as utility and insurance companies, this is most likely a recurring, monthly process. Although many customers might view the billing cycle as a negative, this is a great… Continue reading

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February 13, 2015

Free On-Demand Webinar: How “Mobile” is Changing the Payment Landscape for Utilities

Improving the meter to cash process for customers has become a key initiative for utilities working to increase customer satisfaction and improve collections while managing costs. While mailed checks and in-person payments may never completely go away, the age of mobile technology is changing the way customers expect to view and pay their utility bills.… Continue reading

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August 19, 2014

Pepco app empowers Mid-Atlantic energy customers with paperless billing

Updates to PHI’s mobile apps were featured in an article on Mobile Commerce Daily as an example of “how utilities are leveraging mobile to streamline bill-paying and help customers manage spending more effectively.”

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August 5, 2014

Pepco Holdings Connects Customers to New Self-Service Tools with iFactor Mobile App

TEMPE, Arizona (August 5, 2014) – Pepco Holdings Inc. (PHI) recently released a new mobile app for customers of its subsidiaries Pepco, Delmarva Power and Atlantic City Electric. Developed by iFactor, the new app includes a full redesign of the user interface and provides new functions including the ability to view and pay bills, enroll in… Continue reading

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