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April 20, 2017

Indianapolis Power and Light Company Takes Self-Service to New Heights with Indoor and Outdoor Kiosks

On March 30, 2017, Indianapolis Power and Light Company (IPL) deployed new self-service kiosks at their Customer Service Center, powered by the KUBRA EZ-PAY® on-demand payment application. In a recently published press release about the launch of their new payment solution, Rafael Sanchez, the President and CEO of IPL, spoke about the driving force behind… Continue reading

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May 17, 2016

National Grid Provides Self-Service Mobile Apps for US Customers

In 2013, National Grid launched mobile apps for Android and iOS devices created by iFactor. The apps supported the ability to switch between the Rhode Island, Massachusetts, and Upstate New York regions, and allowed customers to: Report outages and check outage status Access the Storm Center power outage map View information about outages including ETRs… Continue reading

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October 16, 2014

Now Available: 5 Tactics for Promoting Utility Customer Self-Service Solutions

When utilities implement self-service technologies designed for customers to accomplish tasks such as viewing energy use, reporting an outage, or paying bills, their customers aren’t always quick to participate. In this presentation, we’ll explain how your utility can leverage customer interactions, use effective marketing tactics, and learn from other industries to increase participation in your… Continue reading

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