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October 6, 2017

Infographic: Top Trends in Customer Billing

Customer preferences are always evolving, and companies must keep up with new trends in order to provide the best customer service possible. Big trends in the marketplace often revolve around billing and payments, which is a great opportunity for companies to connect with customers when tensions are most high. All customers have to pay bills,… Continue reading

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September 6, 2017

Infographic: Who is the Utility Customer of 2018?

As the new year approaches, it is important to look at customer trends and preferences, and how to create an effective strategy to reach them. ¬†Many customer trends are driven by changes in technology, customer service provided in other industries, and the increase in millennial homeowners and renters. In our infographic, we review the customer… Continue reading

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September 17, 2012

Outage Communication during Hurricane Isaac

Cleanup work continues after Hurricane Isaac, which first made landfall in southeastern Louisiana late on August 28. The large, slow-moving Category 1 storm caused widespread damage across Louisiana, Mississippi, Alabama, Florida, Texas and Arkansas. Despite its wind speed rating as a Category 1 storm, Isaac produced storm surge more typical of a Category 3 storm.… Continue reading

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