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August 22, 2017

Case Study: National Grid Upgrades Customer Communications

National Grid recently improved their customer communications solutions by upgrading both their Storm Center™ outage map and StormText™ KUBRA solutions. The upgrades were launched with the goal of providing customers with more outage information, increasing the number of users for both solutions, and improving customer satisfaction. The outage map implementation included an upgrade to the… Continue reading

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March 20, 2017

National Grid Upgrades Storm Center™ Map Just in Time

National Grid has upgraded to the newest version of Storm Center™ across all three service territories: Massachusetts, New York, and Rhode Island. The upgraded KUBRA Storm Center product delivers the same functionality and data presentation as its predecessor while also including an upgraded user interface, new Google Maps base, and responsive design. The new map is… Continue reading

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September 7, 2016

Congrats to the Winners of the 2016 Chartwell Best Practices Awards!

We are happy to congratulate the 2016 Chartwell Best Practices award winners, including several of our clients and some projects we’re pleased to have been a part of. PSE&G received the Gold Customer Service Award for the company’s integration of IVR and MyAlerts proactive notifications. Both PSE&G in New Jersey and PSEG Long Island have… Continue reading

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May 17, 2016

National Grid Provides Self-Service Mobile Apps for US Customers

In 2013, National Grid launched mobile apps for Android and iOS devices created by iFactor. The apps supported the ability to switch between the Rhode Island, Massachusetts, and Upstate New York regions, and allowed customers to: Report outages and check outage status Access the Storm Center power outage map View information about outages including ETRs… Continue reading

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December 18, 2012

Reflecting on Sandy – Storm Center

Just over one month ago, the East was battling a beast of a storm, Sandy. According to a TIME article from November 26, Superstorm Sandy caused 8,100,000 homes over 17 states “as far west as Michigan” to lose power. Sandy had become the largest Atlantic hurricane on record when it made landfall in New Jersey… Continue reading

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October 31, 2012

Storm Center Put to the Test during Sandy

iFactor’s Storm Center implementations are being put to the test during the ongoing response to Hurricane Sandy. This is a live blog to capture interesting statistics, links, and information on how our products are being used during this monumental event. The following links provide direct access to implementations in regions impacted by this storm: ConEd… Continue reading

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