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January 16, 2018

2018 Trends White Paper Takes a Look at Emerging Technology, Competition, and the Millennial Population

The utility industry has long enjoyed a steady, reliable marketplace and predictable customer expectations. However, as technology continues to evolve at an ever increasing rate, it’s bringing the utility industry along with it. Technology has long played a driver in ongoing changes for many industries, and the utility industry is no different. Emerging technology encourages… Continue reading

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October 6, 2017

Infographic: Top Trends in Customer Billing

Customer preferences are always evolving, and companies must keep up with new trends in order to provide the best customer service possible. Big trends in the marketplace often revolve around billing and payments, which is a great opportunity for companies to connect with customers when tensions are most high. All customers have to pay bills,… Continue reading

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September 6, 2017

Infographic: Who is the Utility Customer of 2018?

As the new year approaches, it is important to look at customer trends and preferences, and how to create an effective strategy to reach them.  Many customer trends are driven by changes in technology, customer service provided in other industries, and the increase in millennial homeowners and renters. In our infographic, we review the customer… Continue reading

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December 13, 2016

Lessons Learned From Pokémon GO, Uber, and Microsoft’s Tay

Technology is evolving at a rapid rate, and as it does, the world is changing around it. Entire industries have been turned on their head as new players with new rules enter the game. But what do these changes mean for utilities? These innovative new products and services act as a glimpse into the future… Continue reading

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