Posts Tagged "Trends"
October 6, 2017
Customer preferences are always evolving, and companies must keep up with new trends in order to provide the best customer service possible. Big trends in the marketplace often revolve around billing and payments, which is a great opportunity for companies to connect with customers when tensions are most high. All customers have to pay bills,… Continue reading
September 6, 2017
As the new year approaches, it is important to look at customer trends and preferences, and how to create an effective strategy to reach them. Many customer trends are driven by changes in technology, customer service provided in other industries, and the increase in millennial homeowners and renters. In our infographic, we review the customer… Continue reading
December 13, 2016
Technology is evolving at a rapid rate, and as it does, the world is changing around it. Entire industries have been turned on their head as new players with new rules enter the game. But what do these changes mean for utilities? These innovative new products and services act as a glimpse into the future… Continue reading