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March 16, 2018

Webinar Highlights New KUBRA IQ Artificial Intelligence Solution

At DistribuTECH 2018, KUBRA officially unveiled its newest artificial intelligence solution, KUBRA IQ. The new solution uses Natural Language Processing to provide customers a new way to self-serve while using everyday language. The solution is integrated with popular conversational platforms: Facebook Messenger, Amazon Alexa, and text messaging. KUBRA has now released a full recording of… Continue reading

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February 1, 2018

Webinar Recording Available: Revitalizing Print Communications with a Document Redesign

JD Power studies have revealed that billing and payment factors can account for 20 percent or more of total customer satisfaction. When was the last time your organization analyzed customer-facing print communications to optimize the experience for customers? In our recent webinar, we discuss the changing payment landscape and customer expectations that are driving changes… Continue reading

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October 26, 2017

New KUBRA Webinar – Mapping Storm Restoration in Hurricane Season 2017

The 2017 Hurricane season holds the distinction of being one of only six years on record to feature multiple Category 5 hurricanes. Hurricanes Harvey and Irma left more than 6.5 million customers without power across the Southeast, and Hurricanes Maria and Nate followed closely behind. Maria left a wake of destruction and almost complete darkness… Continue reading

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August 1, 2017

Billing and Payment Clients: Don’t Miss the New KUBRA Webinar!

KUBRA would like to extend an invitation to all Billing and Payment clients to attend an exclusive webinar on our new Customer Engagement Solutions. When KUBRA acquired a company called iFactor last year, many new capabilities were added to the KUBRA solution suite, particularly around customer communications, outage maps, and mobile app solutions. This webinar… Continue reading

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October 10, 2011

Free Webinar: Using Online Channels for Outage Communications during Major Events

iFactor presented a free iConnect webinar on Thursday, October 13th at 1:00PM Eastern.  Join us for a presentation focusing on the use of online channels for outage communications during major events, and hear experiences from the frontlines of a recent outage event. To view the on-demand webinar, click here.

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