Posts Tagged "white paper"
March 8, 2018
No matter what you personally think about chatbots, it’s hard to deny their popularity. With chatbots’ increasing integrations into smart speakers and other devices to their potential as an extraordinary customer service representative, it seems inevitable that they are here to stay. In recent years, companies have increased their usage of chatbots and have seen… Continue reading
January 16, 2018
2018 Trends White Paper Takes a Look at Emerging Technology, Competition, and the Millennial Population
The utility industry has long enjoyed a steady, reliable marketplace and predictable customer expectations. However, as technology continues to evolve at an ever increasing rate, it’s bringing the utility industry along with it. Technology has long played a driver in ongoing changes for many industries, and the utility industry is no different. Emerging technology encourages… Continue reading
September 12, 2017
The road to above average e-bill adoption is also the road to customer satisfaction. Over the past 15 years, this road has been repaved several times, covering up what didn’t work and making way for new technologies that help organizations reach their ultimate destination. When utilities, big and small, are faced with growing customer expectations and… Continue reading